Returns
For a goodwill refund or exchange* items must be unused and returned in the original packaging (swimwear must still have the hygiene strip in place) and in a re-saleable condition within 14 days of receipt of your goods. Please ensure your items are accompanied with copy of order number.
Faulty goods
All of our products come with the standard manufacturer’s warranty. If any product we supply fails prematurely due to a manufacturing defect we will provide you with a refund or a replacement.
Please ensure that you inform us as soon as possible after receiving your goods of any damage to avoid any delays in receiving a replacement or refund. Due to the highly technical nature of some of the products we sell, in the event that the product has been used at least once, we will need to send it to the manufacturer to confirm that the product defect is due to a manufacturing fault – our suppliers will always come back to us within 28 days maximum (normally much quicker) and we will get in contact with you on hearing their findings.
What if I have received my parcel, but they were not the goods ordered?
Mistakes are rare, but they do happen. In the unlikely event that we have sent you the incorrect goods, then first of all we apologise. We want to make sure that we rectify this as soon as possible and ensure that we get the goods you ordered to you. In this event, please contact Customer Services on 015396 22322, where one of our advisors will be happy to assist you. They will email/send you a free returns label, which means you will be able to send the parcel back to us without incurring any postage costs. Please note it is our policy not to reimburse any postage costs as we provide this free service, and will always instruct our customers to use it. Customers must always send back their order with a copy of original order – this will ensure we can process your return quickly.
Exchanges
Should you wish to return a non-faulty product for an exchange, the following applies:
A full refund will be given (less postage) or exchange goods sent out upon receipt of the goods. We will, however, refund the postage back to you if the need for an exchange is as a result of a mistake made by us (e.g. we sent out the incorrect size).
You must take reasonable care of the goods whilst they are in your possession. What do we mean by reasonable care? We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
The goods must be returned to us within 14 days of receipt, in the original packaging, with all the original labels attached and the swimwear must still have the hygiene strip in place. To return at your own expense to the address below.
Should you wish to exchange an item we will charge you postage to send you your exchanged item, even if the item is over £50.
How do I make a return?
If you wish to make a return, then you can simply parcel your item back up with a copy of original order and return it back to us at the address below.
We do strongly recommend that if you do send something back to us, you use a recorded delivery service and retain your proof of sending in case it gets lost in transit. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then we will not accept responsibility if the parcel is lost or damaged.
Returns address
Returns Department,
Solosport Brands Ltd
Unit 2B, Toll Bar
Sedbergh
Cumbria
LA10 5HA
United Kingdom
Telephone: +44 (015396 22322
Unacceptable returns
If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.
*(i.e where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise).
